header pattern

We're so glad you are here, how can we help?


Why was my transaction rejected after using SendR?

There are two reasons why your transaction will be rejected and they are as follows:

1. More information is required: Depending on how much you send and what currency you send to, we may need to do some extra verification. If we do, we’ll send you an email letting you know what information we need. 

2. Using Sendr when you can use the Exchange feature: The Sendr should be used for transactions outside the accounts you have on our platform. For example, If you have a GBP and NGN account on the platform. To move funds from GBP to NGN,  use the exchange feature between your GBP and NGN accounts and payout from there.

leatherback topography

Need further guidance?