Where are the Local Bank Accounts Available?

With Leatherback Multi-Currency Wallet, you get local bank accounts and details for each currency you add to your dashboard. It is accepted worldwide and locally in the country you want to pay or collect money. You do not need a local presence in any country to own one.

How Many Currencies can a Multi-Currency Wallet Hold?

You can choose to open a wallet to hold just pounds, for example, or several wallets which let you hold several currencies available on Leatherback, other than pounds, all in one place.

How Does Multi-Currency Wallet Work?

Multi-currency wallets let users hold their money in one or more foreign currencies within the same account. Exchange currencies within seconds with no commission. Get local bank accounts in different currencies. You can maintain balance in any currency of your choosing that is available on Leatherback. Make a quick transfer within our payment network using SWIFT to different locations and in various currencies.

How reliable and secured is Leatherback Mass Collection?

Get peace of mind with a PCIDSS and ISO.

Is Leatherback Mass Collection for my company, organization or business?

Yes, if your business, organization, or company manages large volumes of collections of $30,000 minimum and above, you need Leatherback Mass Collection. This solution is engineered to ease cash flow directly to your account when collecting money in mass from partners, vendors, institutions, buyers, fundraisers and more.

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Frequently Asked Questions

Do you still have questions about Leatherback?

About Leatherback

1. What is Leatherback, and how can I use it?

Leatherback is a global payments app that helps individuals send, receive, and manage money locally and internationally. With Leatherback’s mobile app, you can manage multiple currencies, make cross-border payments, and handle personal transactions securely.

2. Is my personal data secure with Leatherback?

Absolutely. We use top-grade encryption and biometric login options to ensure the safety and privacy of your personal information.

Getting Started

1. How do I open a Leatherback personal account on the mobile app?

Download the Leatherback app from the App Store or Google Play, open the app, and select "Sign Up." Follow the steps to complete the account setup and verification.

2. What documents are required to verify my personal account?

For individual accounts, you’ll typically need to upload:

- A government-issued ID (passport or driver’s license)

- Proof of address, such as a recent utility bill or bank statement.

3. How long does verification take?

Verification is typically completed within minutes but may take up to 24 hours if additional document review is needed.

Managing My Leatherback Account

1. How do I update my profile information in the mobile app?

For fully onboarded customers, in the app, go to "Settings" > "Profile" to update your details, such as your contact information, address, and preferences.

2. How can I reset my password?

If you forgot your password, tap "Forgot Password" on the login screen. Follow the prompts to reset it. You’ll need access to the email associated with your account.

3. Can I delete or deactivate my account if I no longer need it?

Yes, to delete or deactivate your account, please contact support through the app. Make sure any pending transactions are completed first.

Funding My Leatherback Account

1. What are my options for adding funds to my Leatherback account?

You can fund your Leatherback mobile account by:

- Bank transfer from another bank account

- Debit or credit card (if available in your region)

- Supported local funding options (check the app for options based on your location)

2. Are there fees for adding funds to my account?

Inflow charges vary based on the method you choose. Please check our pricing section for further details.

3. How long does it take for funds to appear in my account?

Bank transfers are usually quick, often within a few minutes to an hour. Some methods, like international transfers, may take longer, typically 1–3 business days.

Sending Funds

1. How do I send money to another person using the mobile app?

To send money, tap "Send" in the app, enter the recipient’s Leatherback details or select them from your contacts, specify the amount and currency, and confirm the transaction.

2. Can I send money to non-Leatherback users?

Yes, Leatherback allows you to send money to non-Leatherback users by entering their bank and account details. They will receive the funds directly in their bank account.

3. Is there a daily limit on how much I can send?

No, there are no limits on how much you can send.

Is Leatherback covered by FSCS

At Leatherback, it’s important to clarify that we are not covered by the Financial Services Compensation Scheme (FSCS). Unlike banks, we do not lend out your money. This is a key distinction, as governments require banks to insure their deposits through country-specific deposit insurance schemes like the FSCS in the UK.

Since we do not engage in lending, we manage your funds differently by prioritising their safeguarding. This ensures that your money is protected without the complexities associated with traditional banking practices.

SendR (Cross-Border Transactions)

1. What is SendR, and how does it work?

SendR is Leatherback’s dedicated service for cross-border payments. It allows you to send money internationally with competitive exchange rates and minimal fees. You can initiate transfers directly from the web or mobile app.

2. How do I make a cross-border payment on the Mobile App?

Go to "SendR" on the web app, enter the recipient’s details, select the destination currency, and confirm the transfer. You’ll be shown real-time exchange rates and fees before finalizing.

3. What currencies are supported by SendR?

SendR supports a wide range of currencies, including USD, EUR, GBP, and many other currencies. Check the web dashboard for a full list of supported currencies.

4. How long does a SendR transfer take?

SendR transfers typically take 1–3 business days, depending on the destination country and currency.

5. What fees are associated with using SendR?

SendR offers transparent pricing with no hidden fees. Fees vary depending on the destination country and currency. The total cost of your transfer, including any applicable fees, will be displayed before you confirm the transaction.

6. How long does a cross-border transaction take?

Most cross-border transactions are completed within 1–3 business days, depending on the destination country and payment method.

Fees and Charges

1. Are there fees for transferring funds?

Yes, Leatherback charges a small fee for transfers here, which will be displayed before you complete your transaction. Our mobile app also displays real-time exchange rates.

2. Is there a fee for converting currencies within my Leatherback account?

No, currency conversions within your Leatherback app are free.

Security and Privacy

1. How do I secure my Leatherback mobile app?

Ensure your app is protected with a secure password and enable biometric login if available on your device.

2. What should I do if I lose my phone or suspect unauthorized access?

If your phone is lost or stolen, immediately contact our support team to secure your account.

3. Does Leatherback share my information with third parties?

Leatherback prioritizes your privacy and only shares data when necessary to process transactions. For details, see our Privacy Policy available on the app.

Troubleshooting and Support

1. How can I contact Leatherback support through the mobile app?

Open the app, navigate to the "Support" section, and choose to start a chat with our support team.

2. What if I encounter a problem with my transaction?

Contact our support team immediately if you experience any issues with your transaction. They’ll assist in resolving it.

3. How can I provide feedback or report a bug?

We appreciate your feedback. Use the "Support" section in the app to report bugs or provide suggestions.

Contact Information

Email: info@leatherback.co

Helpdesk: help@leatherback.co

Fraud Enquiries: fraud.enquiries@leatherback.co

UK Address

SQB 77 Marsh Wall, London E14 9SH

Nigeria Address

65 Karimu Kotun St, Victoria Island, Lagos

Canada Address

60 Atlantic Ave Suite 200, Toronto O
M6K 1X9

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Leatherback Ltd is a Company registered under the laws of England and Wales (No. 12291057). We are authorised by the Financial Conduct Authority as an Electronic Money Institution under the Electronic Money Regulations 2011 (Firm Reference 901074). The Leatherback Logo and Wordings are Trademarks.

Contact Information

Email: help@leatherback.co

Helpdesk: help@leatherback.co

Fraud Enquiries: fraud.enquiries@leatherback.co

UK Address

SQB 77 Marsh Wall, London E14 9SH

Nigeria Address

65 Karimu Kotun St, Victoria Island, Lagos

Canada Address

60 Atlantic Ave Suite 200, Toronto O
M6K 1X9

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