Service Update for Our UK Customers

We want to update all our UK resident customers, both businesses and individuals, about a temporary change to our services as we continue to maintain strong regulatory alignment in the UK market.

Effective immediately, we are pausing the ability to add new funds to your account. This means you will not be able to load money or receive new incoming payments for the time being.

What this means for you:

• Your money remains completely safe: All customer funds continue to be fully safeguarded in line with regulatory requirements.
• Your existing balance: You can continue to redeem your e-money and withdraw funds. Please note that no new funds can be added to your account during this period.
• Your account remains accessible: You can log in at any time to view your transactions and manage your account.

We understand this may cause inconveniences, and we sincerely apologise for the disruption. We are working closely with our partners and the FCA to address this matter as quickly as possible and will share updates as soon as our services become available.

For Assistance
We are here to help 24/7 through:

• In-app Live Chat
• Email: help@leatherback.co
• Phone (Mon–Fri, 07:00–16:00 GMT):
  • UK: +44 1156 830002
  • Canada: +1 226 499 1883
  • Nigeria: +234 201 330 0352

Thank you for your patience and understanding. We remain fully committed to supporting you throughout this period.